ku33 Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") applies to all users of the ku33 website and related services ("the Platform"), including visitors who browse without an account and registered Players who hold an active ku33 account. The Policy describes how ku33 collects, processes, stores, shares and protects personal data in connection with the operation of its online casino and sports betting services targeting the Bangladesh market.

By creating a ku33 account or by continuing to use the Platform after this Policy has been posted or updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should not use the Platform.

ku33 collects personal data through several channels: directly from you when you register or interact with the Platform, automatically when you use the Platform, and in limited circumstances from third-party payment and verification service providers. The categories of data we collect include:

ku33 uses the personal data it collects for the following specific, documented purposes:

• Account creation, verification and ongoing management: processing your registration, confirming your identity, verifying your age (21+ requirement), and managing your ku33 account on a day-to-day basis.
• Payment processing: facilitating deposits via bKash, Nagad and Rocket, and processing withdrawal requests to verified mobile wallets in BDT.
• Legal and regulatory compliance: fulfilling anti-money laundering (AML) obligations, fraud prevention, responsible gaming requirements including self-exclusion enforcement, and responding to lawful requests from competent authorities.
• Customer support: responding to account queries, deposit and withdrawal assistance, dispute resolution, and technical support requests submitted by Players in Bangladesh.
• Platform improvement: analysing aggregated, anonymised usage data to identify technical issues, optimise game loading performance on mobile networks, and improve the overall ku33 user experience for Bangladesh players.
• Promotional communications: sending relevant bonus offers, promotional updates and platform news to Players who have opted in to marketing communications. Players may opt out at any time by contacting support.

ku33 processes personal data only where a valid legal basis exists. The legal bases on which ku33 relies include:

• Contractual necessity: processing required to register your account, facilitate your gameplay, and process payments — without this processing the contractual relationship between you and ku33 cannot exist.
• Legal obligation: processing required to comply with applicable laws including anti-money laundering regulations, age verification obligations and responses to lawful authority requests.
• Legitimate interests: processing carried out for fraud prevention, platform security, responsible gaming enforcement, and improving our services — always balanced against your rights and interests.
• Consent: for optional marketing communications and cookies beyond strictly necessary categories. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ku33 does not sell, rent or trade your personal data to any third party for marketing purposes. Personal data is shared only in the following limited circumstances:

• Payment service providers: transaction data is shared with bKash, Nagad and Rocket solely to the extent necessary to process deposits and withdrawals in BDT on your behalf.
• Game content and technology providers: anonymised or pseudonymised session data may be shared with game studios (e.g. Pragmatic Play, Evolution Gaming, Ezugi) for game integrity monitoring and technical support.
• Identity and fraud verification partners: identity document details and personal identifiers may be shared with KYC and AML compliance partners engaged by ku33 to verify player identity and detect fraudulent activity.
• Legal authorities: ku33 will disclose personal data to law enforcement, regulatory bodies or courts where required to do so by applicable law, court order or lawful authority request. ku33 will notify affected Players where permitted by law.

All third parties with whom ku33 shares personal data are contractually required to handle that data securely, to use it only for the specified purpose, and to comply with applicable data protection standards.

The ku33 platform uses cookies and similar browser-based storage technologies to ensure the platform functions correctly and to improve your experience. The categories of cookies we use are:

• Strictly necessary cookies: essential for user authentication, session management, security token validation and load balancing. These cannot be disabled without breaking core platform functionality.
• Functional cookies: remember your language preference, display settings and last-visited game category to personalise your ku33 experience on return visits.
• Analytics cookies: collect anonymised data on page views, session durations, click paths and feature usage to help ku33 understand how Bangladesh players use the platform and identify areas for improvement.

You may manage cookie preferences through your browser settings. Note that disabling cookies beyond strictly necessary ones may affect certain platform features such as language memory and personalised game recommendations.

ku33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods ku33 applies are: active account data is retained for the duration of the account relationship and for a period of five years following account closure; financial transaction records are retained for a minimum of five years from the date of the transaction to comply with anti-money laundering record-keeping obligations; and anonymised analytics data may be retained indefinitely as it cannot be used to identify any individual.

When personal data is no longer required, ku33 securely deletes or anonymises it in accordance with industry-standard data destruction protocols. Players may request early deletion of their data subject to legal retention obligations by contacting support at [email protected].

ku33 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the ku33 servers, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel only on a need-to-know basis, and regular security assessments of the platform infrastructure.

While ku33 takes all reasonable steps to protect your personal data, no data transmission over the internet or mobile network can be guaranteed to be completely secure. Players are responsible for maintaining the security of their own device, keeping their ku33 account password confidential, and notifying ku33 immediately if they suspect any unauthorised access to their account.

As a user of the ku33 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact ku33 support at [email protected] with a clear description of your request. ku33 will respond within a reasonable timeframe and will not charge a fee for standard requests.

The ku33 platform is strictly intended for adults aged 21 and above. ku33 does not knowingly collect personal data from individuals under the age of 21. If ku33 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe your child has registered on the ku33 platform, please contact [email protected] immediately so that we can investigate and take appropriate action without delay.

The ku33 platform may reference or interact with third-party services such as game providers and mobile payment networks. These third parties operate under their own privacy policies and ku33 has no control over and accepts no responsibility for the privacy practices of those third parties. Players who interact with third-party services do so at their own discretion and should review the applicable privacy policies of those services independently.

ku33 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform operations. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect how we process your personal data, ku33 will endeavour to provide advance notice via the Platform or by direct communication to your registered mobile number.

Your continued use of the ku33 platform following the posting of any changes to this Policy constitutes your acceptance of the revised Policy. It is your responsibility to check this page periodically. The current version of this Policy supersedes all prior versions.

If you have any questions, concerns or requests relating to this Privacy Policy or the way ku33 handles your personal data, our dedicated support team is available 24 hours a day, 7 days a week and responds in both English and Bengali.

Reach us at: [email protected]